The safety and well-being of our colleagues and our members is our main priority and we are staying close to government advice to ensure we are doing the right thing for everyone.

We have implemented measures in stores to ensure social distancing is maintained and to help limit the spread of Covid-19. These include:
  1. A queuing system at all store entrances to maintain safe member numbers and ensure safe social distancing.
  2. Clear signage, barriers and floor markings to help you safely move around stores.
  3. A polite request to only touch items you wish to purchase.
  4. A request to use card payment wherever possible to minimise cash handling. We have increased the contactless payment limit to £45.
  5. We ask you to put your shopping straight into your trolley and pack at your car.
  6. Regular tannoy announcements in our stores to remind you of the social distancing measures and your responsibilities while shopping.
  7. Protective screens at our checkouts to minimise contact between colleagues and members.
  8. If you are vulnerable, self-isolating or struggling to get to store, you can permit a friend or relative to shop on your behalf. They will need to bring your membership card with them or a photo of it. Guest passes are also available for members to give to their guests.
  9. Face coverings are mandatory in shops and supermarkets. This excludes individuals with an exception, children under 11 in England and those under 5 in Scotland. The responsibility for wearing face coverings lies with the individual and we expect all members to fully comply with government guidance. We reserve the right to refuse entry or take further action if you fail to comply. Face coverings are available to purchase at the store entrance.
Our office and warehousing control measures include:
  1. Working from home where possible.
  2. Changes to working arrangements to reduce colleague crossover.
  3. Restricting visitors to the site to ensure that only essential visits take place. Where visits take place, additional checks are made to ensure colleague safety.
  4. Changes to the office environment to ensure social distancing is possible.
  5. Undertaking meeting using remote methods and where this is not possible, ensuring social distancing is in place.
  6. Ensuring shared spaces and surfaces are regularly cleaned and sanitised.
  7. Implementing social distancing in the colleague cafe.
  8. Changes to how first aid is delivered in the event of accidents and incidents.
  9. Guidance on safe travel between sites.
To find out more click here to view our risk assessment.

We will continue to review our social distancing measures in line with government advice and we thank you for your understanding and support throughout this time.



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