About the Role:
We have an exciting opportunity for a Members Coordinator to support the efficient and effective operation of recruiting qualifying members to Company Shop stores.
The role will also support the efficient and effective operation of the Member Administration Service including processing applications and answering member queries.
  • Help deliver the new members target for allocated stores.
  • Coordinate the efforts of stores, volunteers, BDM’s and others for maximum effectiveness.
  • Host and deliver focus groups.
  • Answer incoming calls regarding membership queries.
  • Liaise with “staff shops” to maximise member opportunities.
  • Administer member surveys and collate results.
  • Organise, host and deliver a schedule of member recruitment roadshows including introductory sessions and appropriate revisits.
  • Promote Company Shop membership to key stakeholders within qualifying organisations
  • Maintain contact database of site contacts using CRM and insight from all colleagues, “relationship manage” these companies for members.
  • Train and upskill volunteers as to how best to engage member’s onsite and by other means.
  • Administer any member-specific initiatives or promotions – e.g. “member get member” 
  • Be a point of contact and provide guidance for stores with respect to all membership activity.
  • Build and maintain a “guest” database should we decide to implement.
  • Respond to membership enquiries (in all their guises) to the agreed SLA’s.
Knowledge, Skills and Experience
  • Ability to promote Company Shop and engage new members
  • Generating creative ideas to help keep current members active and/or to reengage inactive members
  • Excellent communication skills both written and verbal
  • Experience of and being confident to deliver presentations to wide audiences
  • Good organisation skills along with attention to detail
  • Ability to liaise with stakeholders at all levels
  • Ability to multi task and prioritise key issues
  • Being comfortable both working alone and as part of a team
Location - This role will be based at our new Long Eaton store but national travel to other stores will be required
Benefits: Membership to Company Shop and free 2 x death in service cover, staff incentives, free flu vaccinations, access to Perkbox