About the role 

  • To be the first line of response for internal maintenance queries and direct this to the relevant contractor/department within the agreed SLA.
  • To keep in close contact with stakeholders while their query is still active and ensure full completion and close out and follow up on any actions as necessary
  • Ensure all relevant equipment is sent to contractors for calibration in a timely manner to ensure compliance
  • Work closely with the maintenance team to control PPM schedules and support FM service schedules
  • Scanning and processing relevant documents to comply with service history compliance
  • To obtain quotes on general equipment with guidance from FM and PM
  • Process purchase orders
  • Maintain all relevant spreadsheets and documentation for the department including the facilities management system
  • Produce department reports as required
  • Be the main point of contact for all queries for the department
  • Support with general administration for Estates, Facilities and Projects
  • Produce any new documents as required
  • Maintain and Follow up on non-conformities
Skills Required
· Previous Experience in an Administrative/maintenance-based role
· Excellent Communication skills – both written and verbal
· Excellent IT skills
· Ability to provide exceptional customer service to both internal and external customers
· Ability to liaise comfortably with stakeholders at all levels
· Being comfortable working both alone and as part of a team
· Attention to detail
· Experience of creating, running and maintaining reports
· Ability to multi task and prioritise key issues
· Ability to manage expectations
· Ability to identify and improve working practice

Role Type: Full Time

Location: Wentworth, Head Office

Benefits: Pension, Death in Service, Membership to Company Shop, Discounted Gym, Discounted Café, Colleague Shopping Incentives, Annual Flu Injections, PerkBox