Members Coordinator

About Us
Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

Our incredible award-winning story started five decades ago and, today, we employ over 700 people and handled 70 million items in 2018 alone.

The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities.

Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.

About the Role
Company Shop Group is looking for a Members Coordinator who will be responsible for coordinating and delivering activities that support membership applications to our retail stores and cards collected and our member market insight programme

Reporting to the Customer Acquisition & Insight Manager the role will provide analysis of our member shopper activity and to ensure great customer service experiences.
The successful candidate will be responsible for the successful development and execution of all approved member applications, first shop and insight activity including proactive contact with targeted organisations and roadshow activity on organised sites.
The role will promote and help drive members through roadshows, listening forums and direct telephone activity.
The role will liaise with stores to help maximise member opportunities and will be the point of contact for guidance with regards to all membership activity.
There will be national travel involved with this role which sometimes might be outside of regular office hours.

Who we are looking for:
  • Experience in a similar role preferably in a fast-paced environment
  • Excellent communication skills both written and verbal
  • Personable with the ability to liaise with stakeholders at all levels
  • Strong presentation and communication skills, including an ability to build rapport
  • Ability to analyse data and use it to provide insightful recommendations
  • Customer insight knowledge
  • Knowledge of GDPR

Location: Head Office, Wentworth

Role Type: Full Time

Benefits: Membership to Company Shop, 2x death in service cover, company pension

How to Apply: 
Please email your CV and covering letter to upon application please quote the Job ID or Job Description.