Last updated 25th September 2020

What social distancing measures are in place in stores?

We have introduced new measures to support safe social distancing for all our members and colleagues. For more information on the measures we have taken, please click here.

What are your store opening hours?

For our store opening hours, please click here.

Do I qualify for membership?

Membership is free and open to employees and pension recipients of the NHS, Care and Emergency Services, Prison Service, British Armed Forces and the Fast-Moving Consumer Goods supply chain.  Click here to apply for a membership.

I cannot find my most recent wage slip?

We do require sight of a digital or printed wage slip when collecting your membership card. For NHS and Emergency Services, we can accept ID Cards as proof. If you are unable to locate your most recent wage slip, please speak to your employer.

Do I still qualify if I have retired and receive a pension?

Yes, retired employees do qualify for membership. You will need to provide proof of receipt of your qualifying pension when collecting your membership card.

I am a NHS volunteer, do I qualify?

Yes, please show your NHS ID Card when collecting your membership card.

I qualify for membership, why has my application been declined?

Membership applications are declined for various reasons. If you feel you qualify, please email membership@companyshop.co.uk.

How long will my application take to be processed?

Please allow up to 7 working days for us to process applications. You will be emailed confirmation when your application is processed. If you have not heard from us or have any other queries, please email membership@companyshop.co.uk.

What eligibility documents do I need to bring when collecting my membership card?

Please make sure you bring with you all of the following:
  • Most recent digital or printed payslip (must be from the last 30 days) or proof of pension/eligibility
  • Proof of name and address (e.g. Utility, Bank statement)
  • Photo ID

My card has been lost or stolen, how do I obtain a new one?

If your membership card has been lost or stolen, please visit the reception desk at your nearest store for a replacement. Please bring photo ID with you. There will be a £1 fee charged, which is then donated to charity.

How do I change my personal details?

Please complete a Change of Details Form, available from any store reception. You must provide proof of name and address changes in the form of a recent bill or marriage/deed poll certificate.

Do I need to re-register if I do not collect my card within a few months?

No, there is no deadline to collecting your membership card.

Can I use my card at any store?

Yes, membership cards can be used at any of our Company Shop stores.

How do you use my personal information?

Personal information is stored and managed in line with our Privacy Policy.

Am I allowed to let anyone else use my membership card?

Unless advised otherwise by Company Shop, nobody else is allowed to use your membership card. Should you be unwell or in hospital, you can complete a form available in store that allows a friend or relative to shop on your behalf up to three times. Don’t forget, members can bring a guest every time they shop!

For more information, please see our Terms and Conditions for Shopping.

How many guests can I bring?

Members can always bring one guest with them to shop. For Extra Guest promotions please opt-in to receive marketing emails and follow us on Facebook.

Can I bring my children?  

Yes, children under 16 can accompany members and are not considered a guest.

There is an error on my receipt, what do I do?

Please keep hold of your receipt and take it to reception on your next visit. A store colleague will be able to check and process accordingly.

I have bought an out of date product, what do I do?

If you find the product purchased is out of date, do not consume the product. Bring the product back to our store reception desk and we will process accordingly.

Am I eligible to become a Community Shop member?

Community Shop membership is free and open to those who live locally to a Community Shop and are in receipt of a means tested benefit (e.g. JSA, ESA, Housing Benefit and Council Tax Support). Apply for Community Shop membership here.


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